1-Day Replacement Policy

We offer a 1-day replacement policy, which means you must raise a replacement request within 24 hours of receiving the product.

IMPORTANT:

  • NO RETURNS OR REPLACEMENTS for size issues, quality preferences, or personal preferences.
    Product sizes and details are clearly mentioned in the product description. Order carefully.
  • Replacement requests are subject to inspection and approval by our team.
  • Unboxing video is mandatory to initiate any return or replacement. No exceptions.

Eligible Cases Under 1-Day Replacement Policy

Replacement requests will be accepted only in the following cases:

  • Wrong item received (must be clearly visible in the unboxing video)
  • Defective or damaged item received (must be clearly visible in the unboxing video)

Cases NOT Eligible for Replacement

Replacement requests will be rejected if:

  • The product has been used, worn, washed, or damaged by the customer
  • The product is not returned in original packaging, including box and inserts
  • The product is not in original condition
  • The request is raised after 24 hours of delivery

Partial Prepaid + Cash on Delivery (COD)

  • A non-refundable ₹59 nominal fee is charged on Partial Prepaid COD orders.
  • In case of RTO (Return to Origin), the prepaid amount can be used as store credit for a future order.
  • No cash refunds for the ₹59 fee under any circumstances.

6-Month Free Replacement Policy (Color Fading Only)

All Omroots products are covered under a 6-month one-time free replacement for color fading issues only.

Conditions:

  • Customer must share clear product photographs for verification.
  • If approved, a replacement product will be sent.
  • Customer must pay ₹100 Shipping & Handling fee (Prepaid only).
  • COD is NOT allowed for this fee.
  • Customer may keep or return the original product at their own expense.
  • Damaged products are NOT covered under this policy.

Inspection & Decision Authority

  • Based on the unboxing video and images, our team will decide whether a return or replacement is applicable.
  • Omroots’ decision is final and binding.

Size Issue Returns (If Explicitly Approved)

  • If a size issue return is exceptionally approved, a flat ₹100 return fee will be charged.

Delivery Failure & Refund Handling

  • For prepaid orders where delivery fails due to customer unavailability, refunds will be issued as in-store wallet credit after deducting shipping charges.
  • Omroots is not responsible if the customer overpays the courier during COD delivery.
  • Requests raised after the 1-day policy period will not be entertained.

Refund Policy

  • Approved returns will be credited only to the Omroots in-store wallet as a discount code or gift card.
  • No refunds to bank accounts or UPI, except in exceptional cases, such as:
    • Delivery delays of multiple weeks
    • Repeated delivery of incorrect or damaged items

How to Initiate a Return or Replacement

  1. Enter your Order Number and Phone/Email on the Start Return or Exchange page.
  2. Select the return/replacement option.
  3. Upload unboxing video, photos, and comments.
  4. If approved, a return pickup will be initiated.
  5. Once the item is received and inspected, eligible amounts will be credited to your Omroots in-store wallet.

If return pickup is unavailable in your pincode, you must courier the product to us at your own cost. Replacement will be processed only after inspection.

Non-Returnable / Special Items

  • Kumkum,Ashtagandh,Insence,Havan Cups products are non-returnable.
  • Premium range products are non-refundable but include free 6-month replacement.
  • Sale items and gift cards are non-returnable and non-refundable.

Exchanges

The fastest way to exchange a product is to:

  1. Return the existing item (if eligible).
  2. Place a new order separately once the return is approved.

Contact Us

You will be notified once your return is received and inspected.

If more than 15 business days have passed since approval, contact us on WhatsApp:

📞 +91 9424484848