Terms of service - omroots.in

These Terms of Service govern your use of the website omroots.in operated by Omroots Enterprices. By accessing or purchasing from our website, you agree to be bound by these Terms. If you do not agree, do not use this website.

1. Company Information

Brand Name: Omroots
Company Name: Omroots Enterprices
Registered Office Address:
Office No. 7, B-65, Kasturba Nagar,
Chetak Bridge, Bhopal,
Madhya Pradesh, India – 462023

Email: support@omroots.in

2. Eligibility to Use

You must be at least 18 years old or have parental/guardian consent to use this website and place orders.

3. Account & Order Responsibility

You are responsible for providing accurate and complete information while placing an order.
Omroots is not liable for delivery issues caused by incorrect address, phone number, or customer unavailability.
Orders may be cancelled if verification fails or fraud is suspected.

4. Product Information & Availability

We make every effort to display product details accurately.
Slight variations in color, size, or finish may occur due to lighting, photography, or screen differences.
Product availability is not guaranteed and may change without notice.

5. Pricing & Payments

All prices are listed in INR (₹) and are inclusive of applicable taxes unless stated otherwise.
Omroots reserves the right to change prices or correct pricing errors at any time.
Payments are processed through secure third-party gateways.
Omroots does not store payment information.

6. Cash on Delivery (COD)

COD orders are subject to phone and address verification.
Omroots reserves the right to cancel COD orders that cannot be verified.
Refusal to accept a COD order may result in restriction from future COD purchases.

7. Shipping & Delivery

We offer free shipping across India.
Orders are generally processed within 1 business day.
Estimated delivery time is 3–4 business days, depending on pincode.
Delivery timelines are estimates only, not guarantees.

8. Returns, Replacements & Refunds

All returns, replacements, and refunds are governed by the Return & Replacement Policy published on omroots.in.

By placing an order, you acknowledge and agree to:

1-day replacement window
Mandatory unboxing video
No refunds to bank/UPI except in exceptional cases
Wallet credit for approved returns

9. Intellectual Property

All content on omroots.in, including images, logos, text, and designs, is the property of Omroots.
Unauthorized copying, reproduction, or misuse is strictly prohibited.

10. Prohibited Activities

You agree not to:

Use the website for unlawful purposes
Submit false or misleading information
Abuse return, replacement, or COD systems
Attempt to hack, disrupt, or misuse the website

Violation may result in account termination or legal action.

11. Limitation of Liability

Omroots shall not be liable for:

Indirect or consequential damages
Delays caused by courier partners or force majeure events
Customer dissatisfaction due to personal preferences

Maximum liability, if any, shall not exceed the order value paid.

12. Indemnification

You agree to indemnify and hold Omroots harmless from any claims, losses, or damages arising from:

Violation of these Terms
Misuse of the website
Fraudulent activity

13. Governing Law & Jurisdiction

These Terms are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts in Bhopal, Madhya Pradesh.